Privacy Policy

SMTR Group operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalized shopping experience (“Services”). SMTR Group is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and sharing of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or another person or can be reasonably linked to you or another person. Personal information does not include information that is collected anonymously or whose identifying portions are suppressed so that it does not reveal your identity or cannot reasonably be linked to you. We may collect or process the following categories of personal information, including inferences from your personal information, based on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

• Contact information, for example, your name, address, billing address, shipping address, telephone number and e-mail address.
• Financial information, such as credit card, debit card and financial account numbers, payment card details, financial account details, transaction details, payment method, payment confirmation and other payment details.
• Account information, such as your username, password, security questions, preferences and settings.
• Transaction information, such as information about products you have added to your cart, added to your wishlist, purchased, returned, exchanged or canceled, and your past transactions.
• Your communications with us, for example, the information you share in your communications with us when submitting a customer support request.
• Device information, for example, information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information, for example, information about your interaction with the Services, such as when and how you interact with or browse the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, for example, when you create an account, visit or use the Services, contact us or otherwise provide us with personal information;
• Automatically through the Services, for example, from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, for example, when we enlist their help to provide certain technologies or when they collect or process your personal information on our behalf;
• From our business partners or other third parties.

How Do We Use Your Personal Information?

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

• Providing, Personalizing and Improving Services. We use your personal information to fulfill our agreement with you, process your payments, ship your orders, remember your preferences and products you are interested in, send notifications about your account, process your purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, enable you to share reviews, and create a personalized shopping experience, such as product recommendations based on your purchases. This includes using your personal information to better personalize and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes (for example, to send you marketing, advertising and promotional communications via email, text message or postal mail) and to show you online advertisements for products or services on the Services or on other websites based on your previous purchases or additions to your cart and other activities on the Services.
• Security and Fraud Prevention. We use your personal information to verify your account, to provide a secure payment and shopping experience, to detect, investigate or take action against potential fraudulent, illegal, dangerous or malicious activity, to protect public safety and to ensure the security of our Services. When you use the Services and choose to register for an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password or other access information with others.
• Do Not Contact You. We use your personal information to provide you with customer support, respond quickly, deliver effective services and maintain our business relationship with you.
• Legal grounds. We use your personal information to comply with applicable law or to respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in discovery processes, to conduct potential or existing litigation or other legal disputes, and to investigate or enforce potential violations of our terms or policies.

How Do We Share Your Personal Information?

In certain circumstances, subject to this Privacy Policy, we may share your personal information with third parties for legitimate purposes. Examples of these situations include:

• Sharing information with other third parties, Shopify and merchants who provide services on our behalf (for example, information technology management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• Sharing information with our business and marketing partners to provide marketing services and advertising to you. For example, we use Shopify to support third-party services with personalized ads based on your online activities with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on your place of residence, you may have the right to request that information about you not be shared to show you targeted advertising and marketing based on your online activities with different merchants and websites.
• Sharing of certain information with third parties when you direct, request or with your explicit consent, for example, to send you products or if you use social media widgets or login integrations.
• Sharing information with our sales partners or between other units within our corporate group.
• Sharing information in connection with business transactions, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services to you. The information you provide to the Services will be transferred to and shared with Shopify and third parties outside your country of residence for the purpose of providing and improving the Services to you. We also use certain advanced Shopify features that utilize data and information from your interactions with our Store, other merchants, and Shopify to protect, grow, and improve our business. To provide these enhanced features, Shopify may use personal information collected in connection with your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information and responding to your requests to exercise your rights regarding its use for these purposes. For more information about how Shopify uses your personal information and the rights you may have, see Shopify’s Consumer Privacy Policy. Depending on your place of residence, you may be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or under our control, you should review the privacy and security policies and other terms and conditions of such sites. We do not warrant and assume no responsibility for the privacy or security of such sites, including the accuracy, completeness or reliability of the information contained on such sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also become visible to other users of the Services and/or users of such third-party platforms and may be available for use by us or third parties without limitation. The inclusion of such links on the Services does not imply any endorsement of the content of the linked platforms or the owners or operators of such platforms, unless expressly stated otherwise on the Services.

Data on Children

The Services are not intended for use by children and we do not knowingly collect any personal information from children under the legal age of majority in the jurisdiction where you live. If you believe that your child has provided us with personal information, you may contact us using the contact information set forth below to request deletion of such information. As of the Effective Date of this Privacy Policy, we have no actual knowledge that we have “shared” or “sold” personal information of individuals under the age of 16 as defined under applicable law.

Security and Storage of Your Information

Please note that no security measures are foolproof or impenetrable and we cannot guarantee “perfect security”. In addition, the information you transmit to us may not be secure during the transmission process. Therefore, we encourage you not to use unsecured communication channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on a variety of factors, including whether we need it to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Options

Depending on your place of residence, you may have some or all of the rights set out below in relation to your personal information. However, these rights are not absolute and may apply in certain circumstances, and we may deny your request where permitted by law.

• Right of Access/Right to Information. You may have the right to request access to the personal information we hold about you.
• Right to Delete. You may have the right to request that the personal information we hold about you be deleted.
• Right to Correction. You may have the right to request correction of inaccurate personal information.
• Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and, under certain circumstances and subject to certain exceptions, to request that this copy be transferred to a third party.
• Managing Communication Preferences. We may send you promotional emails and you can opt-out of these emails at any time by using the unsubscribe option in these emails. If you opt-out, we may continue to send you non-promotional emails, such as emails related to your account or orders you have placed.

You can exercise these rights where indicated in the Services or by contacting us at the contact information set forth below. To learn more about how Shopify uses your personal information and other rights you may have, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. To the extent permitted or required under applicable law, we may need to verify your identity before processing your claims. In accordance with applicable law, you may designate an authorized representative to make a request on your behalf to exercise your rights. Before we accept such a request from the agent, we will require him or her to provide us with proof of his or her authority to act on your behalf and you may need to verify your identity directly with us. We will respond to your request within a reasonable time in accordance with applicable law.

Complaints

If you have a complaint about the way your personal information is processed, please contact us via the contact details set out below. Depending on your place of residence, you may have the right to challenge our decision or lodge a complaint with your local data protection authority by contacting us via the contact details set out below.

International Transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK competent authority, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide any notices required under applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise a right you have, please call or email info@smtrgroup.com or contact us at Buyruk Sokağı No:19/2, Istanbul, 34776, TR.